Manufacturers Guarantee

All products purchased from Multizoneav.com are supplied with manufacturers 'return to base' warranty from date of purchase, the period of warranty is usually 12 months from date of purchase. Product guarantee terms can be found in your user manual. For extra piece of mind, upto 5 years on most products, we can provide extended warranty through Domestic & General at very competitive rates. Please ask for details at time of purchase.

If you determine that there is a problem with the electrical goods you have purchased, do the following.

• Stop using the goods at once.

• Check there really is a fault - read the instructions carefully.
  

• Be certain that the fault was not caused by misuse, an accident or by not following the instructions. Routine maintenance is not covered by the warranty.
  

• Collect together any instructions, leaflets, packaging etc which came with the goods. Pack them all up with the goods.
  Locate your proof of purchase.
  

• Contact us straight away on 0870 444 9786 and report the problem.

We have the manufactuer service websites and telephone numbers available below which can help you in the event of a product failing. If your product fails under warranty you have the option of taking the item to a local service agent or you can send the goods to us (to arrange for the manufacturers' service agent repair the item as quickly as possible); however, repairs may take 4-6 weeks to be completed depending on the complexity of the problem and the availability of spares. Servicing costs are free within warranty period (parts & labour) however it will be your responsibility to send/collect the item from the service agent/us at your cost. There may be a call out fee on some products if you cannot take the item to the service centre. This guarantee in no way infringes your statuary rights. If you have a problem with a product please contact us via our Contact Us page, providing us with your purchase details and a description of the fault. We will contact you and make the necessary arrangements as soon as possible. This does not affect your statutory rights. In the event of any difficulty, our customer services department can advise you of what to do.

Extended Guarantee

We also offer Domestic & General Extended Warranty protection on all major household appliances and prices are shown on the product pages. Extended Guarantee is available for the following products: Televisions, Plasma, LCD, Cameras, Stereo Systems, DVDs, Videos, and many, many more...

The key benefits for products protected during the manufacturer’s guarantee:

• Breakdown repairs without bills If your product breaks down (mechanical or electrical breakdown) you can claim a repair from a quality-approved engineer. The plan will take care of the bill.
  Damage caused by accidents included If it’s an accident that means you need a repair, your plan will still pay for the work.
  If Domestic & General can't fix it, you get a brand new replacement If your product can’t be economically repaired you will be given a brand-new replacement. All you pay is the delivery charge, if there is one.
  No bills to pay In most cases we’ll take care of the bill directly so there’s no need to pay and reclaim your money or fill in a claim form.

Once you have a policy with Domestic & General if you need help, simply call their Helpline at any time of the day or night. They will put you in touch with a reliable repairer in your area. In most cases Domestic & General will settle the costs directly with them so you won't even see a bill. Domestic & Generals' nationwide network of quality-approved repairers are all monitored for quality by a dedicated department. Over 50,000 customer questionnaires are sent out to our customers every year, making sure Domestic & General maintain the very highest standards for your repair. Plans taken up during the manufacturer's guarantee period offer new for old protection. If Domestic & General can't fix it, you get a brand new replacement appliance.

Manufacturer details

Although we try and keep information as accurate and concise as possible sometimes you may require more product information or support. Below we have lsited the websites and the conatct details of the leading manufacturer that we stock. Should you need any support or help from us please contact us on 0870 444 9786.