SALES HOTLINE: 0844 875 2445
SALES HOTLINE: 01268 202 200
SUBSCRIBE TO OUR NEWSLETTER
Telephone |
+44 (0)844 875 2445(National call rate number) |
|
Fax |
+44 (0)1268 288 442 |
|
| sales@multizoneav.com | ||
Visit |
14A The Brewery |
58-60 East Walk |
| VAT Number | 782499476 |
We are Multizoneav.com the mail order and e-commerce division of Home Cinema Store Ltd. Mail Order is open between 9 am- 6 pm, Monday to Friday, 10 am - 4pm Saturday. Visitors are welcome to our retail store on the high street but must note that prices may vary.
Purchasing from us
To purchase from us you must be over 18 and resident in the United Kingdom. Should you wish place your order by telephone please call the customer sales team on 0844 875 2445 (National call rate number) and place your order.
We accept payment by cheques, Postal orders, cash and all major credit and debit cards. The cards that we accept are Visa, Mastercard, Switch, Maestro, Solo and Delta. (Electron cards can only be processed onsite as we cannot process these cards mail order or from online sales). All payment methods offered are subject to change at any time.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above. Goods are supplied to you when we have taken payment and confirmed acceptance of your order. The contract is made when we advise you of the dispatch of your goods. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact sales immediately.
E-mail Enquiries
We endeavour to respond to any e-mail enquiry within 1 working day. We also have a manned sales team that you can contact directly via our dedicated sales line 0844 875 2445 (National call rate number).
Pricing
All prices are in £ sterling and include V.A.T @ 20%. Prices advertised on this website are for internet sales only. E&OE.
Product Description and Images
All the product information on this website including images and specifications are derived from third parties (i.e Manufacturers, Brochures, Internet etc.) for description and illustration purpose only. Any information found on the website is intended for guidance only. The website and the products described in it are subject to change without notice. Additional product information and specifications can be found on the manufacturers' website. Customers looking for specific technical information should visit the manufacturers’ website or contact our customer service team for advise before purchase.
Goods Damaged in Transit
Damaged boxes/parcels should not be accepted and refused. If you are unsure always check the entire contents of the package in front of the Courier and sign the Couriers' sheet in accordance with the actual condition and quality of the contents. It is not sufficient to sign "Unexamined". If your goods arrive in a damaged condition or if you have refused a damaged delivery call our customer services on 0844 875 2445 (National call rate number) and inform us in writing within 7 days of delivery. Once notified the Customer Services Department is notified we can then make arrangement collection of these goods. Goods damaged in transit will be replaced at no charge to you or refunded upon return to us. Delivery of any replacement goods shall be to the original delivery address. We aim to have picked up damaged goods and have your replacement to you within 3 - 5 working days after the damage is reported in writing. Please allow 5 – 7 days during peak season.
Unwanted goods within 7 Days
If you have simply changed your mind about your order and you wish to return your goods you can do so provided you inform us of this decision in writing within 7 working days commencing the day after you receive your goods. The address to write to is listed at the top of this page or alternatively you can send an email via our contact us page. We will refund the delivery charge however you will be responsible for sending the goods back to us at your cost.
Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. Pre-recorded videotapes, DVDs, CDs, minidiscs, memory cards, USB drives, instruction manuals and software must still be sealed. Any 'Free Gifts' received with the product must also be returned.
Upon receipt of your written cancellation our Customer Service Department will issue a Returns Authorisation Number. This number must be quoted on all returned goods so that the goods can be properly identified. MultizoneAV.com cannot be held responsible for goods returned without a valid Returns Authorisation Number that cannot be identified.
Once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods
Once you have been issued a Return Authorisation Number you have 14 days to return the items to us at your own expense. If cannot returned the goods within the 14 days of cancellation we can collect the goods from you at your cost.
Within 30 days of notification to MultizoneAV.com, a refund will be credited using the original payment method.
Any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer (see charges for missing accessories).
Your right to cancel does not apply to:
Unwanted goods after 7 days
Goods that fall outside the “Unwanted goods within 7 Days” policy can only be returned at the discretion of MultizoneAV.com, provided we issue a valid Returns Authorisation Number. Refunds will be made less an administration charge of 20% of the invoice price. We will not refund the delivery charge and you will be responsible for sending the goods back to us at your cost.
The unwanted product must be returned in its original and undamaged packaging with all the accessories.
Returns must be made within a reasonable period - maximum of 28 days from the day you receive the product.
If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories. (see charges for missing accessories).
Your right to cancel does not apply to:
Defective goods within 28 days
Defective items should be reported to our customer services team as soon as possible. If your goods are faulty on arrival or within 28 days of delivery you must contact us immediately with details of the fault. Our customer services will then try to help resolve the matter. If the matter cannot be resolved in your home and goods need to be returned, we will issue a Returns Authorisation Number. When we have received the goods back and the fault has been verified, we will then issue either a full refund or replacement or arrange remedial action of the faulty product.
Goods returned under this policy that are tested and found to be working in perfect condition will be rejected and returned to the customer with an administration fee of £25.00 plus the cost of return carriage.
Defective goods after 28 days
If your goods develop a fault after 28 days but within the manufacturers warranty. Collect together any instructions, leaflets, packaging etc which came with the goods. Then do the following.
If you are still unable to rectify the fault then contact our customer services and we can make all the necessary arrangements including issuing any return authorisation number. Once we received your goods we can arrange for the manufacturers' service agent to repair the item as quickly as possible; however, it may take 4-6 weeks for repairs to be completed depending on the complexity of the problem and the availability of spares.
It may be may be more convenient and quicker to arrange for repair /inspection at your nearest, local authorised service agent, under the manufacturer warranty. If you wish to use your local authorised service agent they will need your proof of purchase.
Servicing costs are free within warranty period (parts & labour) however it will be your responsibility to send/collect the item from the service agent/us.
This guarantee in no way infringes your statuary rights. In the event of any difficulty, our customer services department can advise you of what to do.
Charges for missing accessories
Product Misuse
Should any equipment malfunction as a result of misuse through not following the user manual instructions or abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all the costs for replacement or repair of the goods will be at the consumer's risk.
Extended Guarantee
All products sold by Multizoneav.com are covered by the standard 12 month manufacturer’s ‘return to base' warranty. In the event the products did go wrong customers are required to contact manufacturer for local service agent details. Product guarantee terms can be found in your user manual. For extra piece of mind, we can provide extended warranty for up to 5 years through Domestic & General or AXA Group at very competitive rates. Please ask for details at time of purchase.
The key benefits of an Extended Guarantee:
Domestic & General also Extended Guarantees also offer the additional benefits:
Delivery
Delivery Services
We will inform you when your goods are leaving our warehouse and on their way to you. This will be done by email with a tracking number. For your convenience this tracking number will be emailed to you the day before you receive your goods. Please note, in certain circumstances, the delivery driver may ask for help with larger goods to fulfil a satisfactory delivery.
We will inform you when your goods are leaving our warehouse and on their way to you. This will be done via email and you will also get a tracking number for your reference.
Large Item 2 Men Delivery
MultizoneAV operates a dedicated 2-men delivery network. This service is for larger/heavier household items, direct to your door. All 2-Men deliveries are made within 5 - 7 days from dispatch (excluding Sundays and Bank Holidays). Prices start from £39.99 and vary depending on size and weight of the item. All home appliances and bulky items will incur a compulsory delivery charge for safe handling and delivery.
With every special 2 men delivery, customer satisfaction is key. Hence these items are booked in with customers prior to dispatch. We will call to make arrangements and provide customers with a confirmed day of delivery.
Delivery Terms:
Delivery Exclusions:
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay
for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment
like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the
UK.
Pixel Defects
ISO 13406 is an international manufacturing standard which addresses Plasma/LCD display image quality. Pixel defects are among the quality issues defined. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the Plasma/LCD’s life.To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. Generally pixel defect is not a problem considering that on a high definition Plasma/LCD there are over one million pixels contained within the screen. Manufacturers will follow ISO 13406-2 and review pixel outages on a case-by-case basis. Multizoneav is not obligated to replace any plasma/LCD TVs with Pixel outages. This is a manufacturer problem. The full specification for the acceptance number of pixel failure on a screen may be viewed in your user manual or the manufacturers website.
Screen Burn on Plasma, CRT & Rear Projection TV
Burn in’ is caused by displaying a static image. This means a fixed image that has been displayed on the product causing an ‘after-image’ on the screen. How to prevent this phenomenon is clearly mentioned within the users manual of the product. This is excluded from the manufacturers terms of warranty.
Freesat Installation
The standard installation service includes the following: the supply, installation and alignment of a Satellite Dish which is suitable for the reception of the desired Freesat services – satellite specific Astra/Eutelsat (dish sizes 45cm to 80cm – mesh type). The installation of pre-supplied standard mounting brackets – site specific (wall mount). The supply and installation of a surface mounted downlead to a suitable position for connection to the customer’s digital receiver (please note: additional rooms will require additional cables). All wall entry holes will be properly sealed against the elements using silicon sealant and appropriate internal/external weather covers. Carry out a final assessment of received Freesat services to confirm the new service is operational to agreed levels following the satellite dish system installation (coverage restrictions apply). Connection to your existing TV/associated equipment and demonstration. Tidy and vacuum the work space on completion.
In some situations you may require a non-standard satellite dish installation which can be carried out but will incur additional costs. Examples of this are: specialist mounting materials/brackets (chimney mounts, extended masts etc). Additional cable requirements. All additional costs will need to be paid at the point of installation and made payable directly to the installation company.
The installer may quote additional charges for installations outside the scope of the standard conditions (example: special access requirements/specialist mounting materials/bespoke cable management), or for upgrading your option to a higher number of points. There is no obligation to accept an additional charge – you may cancel the installation and claim a refund instead. Any additional charges are paid directly to the installation company.
All prices and details correct at time of publishing, however are subject to change without notice. Subject to availability. While stocks last.
Reserve & Collect
To purchase Reserve and Collect items at the MultizoneAV price from our stores - please ensure that you have completed the reserve and collect feature prior to their visiting your nearest store. You can complete reserve and collect function on the telephone as well as online. Please note due to the complexity of certain products an instore demonstration may be required before your purchase is completed. Payment for reserve and collect items will be finalised instore.
Use of the website
Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may be downloaded printed or copied for personal use only.
We accept no responsibility or liability for the content of web sites which are not under our strict control. It is not permitted to create a link to this web site without our prior written consent.
We do not guarantee that the website will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
V1.21
Revision Date: 21/10/2009
Division of HOME CINEMA STORE LTD
14a The Brewery, Romford, Essex, RM1 1AU. Tel: 0844 875 2445
Join us on facebook...
Follow us on twitter...