Customer Services Information

Website Help

Multizoneav.com is a secure site. To verify that our site is secure you can click our secure certificate (this you can below navigation bar. It appears with todays date below it.) or you can double click the little padlock that appears on the bottom right bar on you browser.

Multizoneav.com are committed to the highest levels of consumer protection. However, the technology we use to create your shopping bag (cookies, javascript, etc), can sometimes be misclassified by your security software as a threat. Multizoneav.com do not employ any technology that can harm your computer. If you experience difficulties adding items to your shopping bag or using our checkout, please adjust your security settings (as shown below).

No items in shopping cart using Internet Explorer or other web browser?

Nearly all e-commerce sites require cookies to be set to function correctly. Cookies in our site only contain information about the goods that you want to add to the shopping basket. If your cookies are disabled or set too high then you cannot add a product to your basket, this means that when you try to checkout a message of "No items in your basket" will be shown . To use our site your settings need to be on "Medium" in Internet Explorer. We only use cookies to add items to the shopping basket. Cookies are not used to track your personal information.

To change setting in Internet Explorer change the privacy setting:

* Under [TOOLS] tab along the top of the screen
* got to [Internet Options]...
* select [Privacy] tab
* then move the slider from "Block All" or "Hight" or "Medium High" which prevents you from adding items to your shopping bag. The highest setting you can shop with is "Medium." This keeps you secure but prevents the following:

* Blocks thrid party cookies that do not have a compact security policy
* Blocks third party cookies that use personal data without consent
* Restricts fist party cookies that use personal data without consent

Modify your security/firewall/anti-virus software settings

Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "www.multizoneav.com"(the servers that handle our e-commerce) to your "safe list" of sites.

Zone Alarm

In Zone Alarm select Privacy

* Under Cookie Control click Custom
* In Custom Privacy Settings:

* Uncheck the box that says "Block session cookies"
* Uncheck the box that says "Block persistent cookies"
* Uncheck the box that says "Remove private header information".
* Uncheck the box that says "Expire Cookies"
* Click OK.

Norton Personal Firewall

Double click on the Norton Personal Firewall icon in the tray

* Click on the Open option in the pop-up menu.
* Click the Options icon in the Norton SystemWorks menu box.
* Click on the Personal Firewall option in the Options menu box.
* Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
* Make sure you are in the "Web" tab. There may be several domains already listed in this area.

* Click on the Add Site button at the bottom of the Web defaults window.
* You will need to enter www.multizoneav.com as a new default. This should active the default rules section of that window.

* Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the www.multizoneav.com domain.
* Click OK, then click OK again

McAfee Privacy Service

Right-click the red "M" icon by your system clock.

* Click "Privacy Service"

* Click "Options"
* The McAfee Privacy Service window appears. Click the "Cookies" tab.

* Enter each website address from which you would like to allow cookies i.e. www.multizoneav.com.
* Click "Add."
* Once completed, close the window.